Red Star Museum of Communism
These regulations on ticket purchases and visiting the museum (hereinafter referred to as the “Regulations”) establish the conditions applicable to the services, exhibitions, escape room programmes, museum education activities and guided tours offered by the Red Star Museum of Communism (hereinafter referred to as the “Museum”), as well as the online purchase of tickets and related reservations.
The Regulations apply both to the purchase of tickets through the Museum’s official website and to visits to the Museum.
The Regulations are available to visitors free of charge. By purchasing a ticket or using the services, the purchaser or visitor accepts the provisions contained in this document, subject to mandatory legal provisions.
The Red Star Museum of Communism is administered by the Kónya Ádám Cultural Centre.
Name of the service provider: Kónya Ádám Cultural Centre
Registered office: 520008 – Sfântu Gheorghe, 13 Kossuth Lajos Street, Covasna County, Romania
Unique Registration Code (CUI): RO37877120
Email address: info@steauarosie.ro or info@voroscsillag.ro
Website: steauarosie.ro
The Museum operates in accordance with the institution’s organisational and operational regulations and with the applicable Romanian and European legislation in force.
The Museum offers the following types of tickets and services. Prices are expressed in Romanian lei (RON).
Adult ticket: 35 lei with a Sepsi Card, or 50 lei at the standard rate. The ticket allows access to the Museum’s permanent exhibition.
Reduced-price ticket: for pupils/students and pensioners, 20 lei with a Sepsi Card, or 30 lei at the standard rate. Proof of eligibility is required to obtain the discount.
Family ticket: for 1–2 adults and 1–8 children, 80 lei with a Sepsi Card, or 100 lei at the standard rate. The number of participating adults and children must be specified when purchasing the ticket. The family ticket may only be used in compliance with the conditions regarding the number of participants.
School group ticket: available for groups consisting of at least 10 pupils. The price is 15 lei/person with a Sepsi Card, or 20 lei/person at the standard rate. Admission is free for a maximum of 3 accompanying teachers. Advance registration is required for school groups, and the date and details of the visit must be agreed upon with the Museum in advance.
Temporary exhibition admission ticket: 15 lei with a Sepsi Card, or 20 lei at the standard rate. The ticket allows access exclusively to the respective temporary exhibition, unless otherwise specified by the ticket purchasing platform.
Escape room: 60 lei. Use of the escape room is subject to an advance reservation.
Escape room – group rate: 50 lei/person for groups of at least 4 participants. During the reservation process, the appropriate ticket type and the number of participants must be selected.
Combined ticket – museum admission and escape room: 90 lei. The ticket includes a visit to the Museum’s permanent exhibition and use of the escape room. An advance reservation is required to use the escape room.
Museum education activity: 15 lei. In the case of groups, prior consultation may be required to determine a suitable date and the details of the activity.
Guided tour: 100 lei. The date and details of the programme must be agreed upon with the Museum in advance, where required by the service description.
Children under the age of 7: are entitled to free admission; however, they must obtain a ticket with a value of 0 lei in all cases in order to gain access.
Museologists: are entitled to free admission upon presentation of a valid professional document.
The price of each ticket type includes VAT.
For reduced-price tickets and discounts granted on the basis of a Sepsi Card, the Museum has the right to request proof of eligibility. The Sepsi Card must be presented both when purchasing the ticket and at the entrance. In the case of pupils/students, a valid pupil/student record book or student ID may be requested, while pensioners may be asked to present a document certifying their pensioner status.
Escape room participants are required to comply with the safety rules and the staff’s instructions. Equipment and objects must be used appropriately and in accordance with their intended purpose.
The exact content of each ticket, the detailed description of the services and any requirements concerning the reservation of a time slot are also presented on the online ticket purchasing platform.
Tickets may be purchased through the online ticket purchasing platform available on the Museum’s official website.
During the purchasing process, the purchaser must select the appropriate ticket type and quantity, provide the required details and complete the payment.
Before finalising the order, the purchaser is required to verify the selected tickets, the number of participants and the total amount payable.
Tickets may be purchased exclusively online by bank card, using the payment system available on the online ticket purchasing platform.
Payment is considered successful if it is confirmed by the payment system and the ticket purchasing process has been completed.
Prices are displayed in Romanian lei (RON). The applicable prices at the time of purchase and any fees charged are indicated on the online ticket purchasing platform, in accordance with the applicable legislation.
After successful payment, the purchased electronic tickets bearing QR codes are sent to the purchaser by email. The tickets are also available in the purchaser’s user account.
To gain access, visitors must present the QR code displayed on the ticket or the electronic ticket accepted by the Museum. The validity of the ticket may be checked before entry.
The purchaser is responsible for the accuracy of the email address provided during the purchase and for accessing the tickets.
If the confirmation email or ticket does not reach the recipient, the purchaser must also check the spam folder and, if necessary, contact the Museum at info@steauarosie.ro or info@voroscsillag.ro.
The Museum has the right to verify the validity of the ticket, the QR code, eligibility for discounts, the number of participants and the right to use the respective service.
In the case of an invalid ticket, a ticket that has already been used or a ticket that does not allow access to the respective service, entry or use of the service may be refused.
A ticket QR code that allows only one entry may be used only once.
Purchased tickets allow access exclusively to the service indicated on the ticket or in the purchase confirmation.
Tickets cannot be exchanged for other types of tickets or other services. Changing the date or allowing another person to use the ticket is possible only if the Museum approves this in advance and if the terms of the respective service permit such a change.
The right to benefit from a discount cannot be transferred to another person.
As a general rule, purchased tickets cannot be exchanged and are non-refundable.
An exception applies if the Museum cancels the visit or the respective service. In this case, the Museum informs the purchaser of the available options and provides a refund or another appropriate solution in accordance with the applicable legislation.
Refund requests may be sent to the email address info@steauarosie.ro or info@voroscsillag.ro. Please indicate the purchaser’s name, the order identification number and the information relating to the transaction in the request.
This section does not exclude any other consumer rights arising from mandatory applicable legislation.
Visitors must arrive at the time indicated on the ticket or in the purchase confirmation where the service is subject to compliance with a specified time slot.
In the case of the escape room, guided tours and museum education activities, late arrival may affect the possibility of using the service. The consequences of late arrival or failure to attend depend on the conditions of the respective service and the circumstances, subject to mandatory legal provisions.
Visitors are required to comply with the Museum’s internal regulations, the rules applicable to exhibitions and services, and the instructions of the Museum’s staff.
The staff’s instructions must be followed within the exhibition areas.
Bringing food and drinks into the Museum premises is not permitted.
Intentional damage to exhibits, equipment and objects in the escape room is prohibited, as is any behaviour that endangers the safety of other visitors or staff.
Visitors are required to use equipment and objects appropriately. In the event of a breach of the rules, the Museum may take appropriate measures depending on the circumstances and the legislation in force, including terminating the visit if the situation warrants it.
Any person who causes damage intentionally or through negligence shall be liable for such damage in accordance with the applicable legislation.
During online ticket purchases, reservations and programme registrations, the purchaser may provide personal data.
The data controller is the Kónya Ádám Cultural Centre. Depending on the purpose, personal data are processed primarily for completing ticket purchases and reservations, keeping records of payments and orders, sending electronic tickets and confirmations, organising the Museum’s services and programmes, communicating with purchasers, handling complaints and customer enquiries, and fulfilling legal, accounting and tax obligations.
Depending on the purpose of processing, the legal basis may be the performance of a contract, compliance with a legal obligation or another legal basis permitted under the GDPR.
The Kónya Ádám Cultural Centre undertakes to comply with the data protection requirements laid down in Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), as well as the applicable Romanian legislation.
Under the conditions provided for by the applicable legislation, data subjects are entitled, in particular, to the right of access to their personal data, the right to rectification, the right to erasure, the right to restriction of processing and, where applicable, the right to data portability. Under the conditions established by law, data subjects may object to the processing of their data and lodge a complaint with the competent data protection supervisory authority.
The Kónya Ádám Cultural Centre implements appropriate technical and organisational measures to protect personal data.
Questions and requests concerning data processing may be sent to the email address info@steauarosie.ro or info@voroscsillag.ro.
The purchaser may submit a complaint concerning ticket purchases, payment, reservations or the Museum’s services to the email address info@steauarosie.ro or info@voroscsillag.ro.
To facilitate the prompt resolution of the complaint, please indicate the purchaser’s name, the order or transaction identification number, the type of ticket or service concerned, and the subject of the complaint.
The Kónya Ádám Cultural Centre examines complaints in accordance with the applicable legislation and informs the person who submitted the complaint of the outcome of the investigation within the time limits prescribed by law.
The purchaser has the right to contact the competent Romanian consumer protection authority, namely the National Authority for Consumer Protection (ANPC), or to enforce their rights through judicial proceedings in accordance with the applicable legislation, as described here: https://reclamatiisal.anpc.ro/.
These Regulations do not limit the mandatory rights granted to consumers by law.
The Kónya Ádám Cultural Centre reserves the right to amend these Regulations, particularly in the event of changes to the Museum’s services, the ticket purchasing system, prices or the applicable legislation.
The current Regulations are available on the Museum’s official website. Amendments shall apply from the date of their publication, subject to the provisions concerning tickets already purchased, contracts already concluded and the mandatory rights of purchasers provided for by law.
These Regulations are governed by the legislation in force in Romania and the applicable provisions of the European Union.
If any provision of these Regulations conflicts with mandatory legal provisions, the mandatory legal provisions shall apply to the matter concerned. This shall not affect the validity of the remaining provisions of the Regulations.
Institution: Red Star Museum of Communism
Adress: 520033 – Sfântu Gheorghe, 1 Tutunului Street
Service provider: Kónya Ádám Cultural Centre
Registered office: 520008 – Sfântu Gheorghe, 13 Kossuth Lajos Street, Covasna County, Romania
CUI: RO37877120
Email: info@steauarosie.ro or info@voroscsillag.ro
Website: steauarosie.ro
Effective date of the Regulations: 15 October 2026
